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Responsibilities
Position OverviewWe are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure hardware and software meets their standardsDuties and ResponsibilitiesAnswer inbound phone calls from customers on the technical support lineRespond to emails from customersAssist customers with technical issues related to Bluesight productsAnalyze application data and ensure accuracy with resolutionsAssist employees with general IT issues such as email, wireless, and other IT productsResolve issues, maintain high-end customer satisfaction and confidenceSecurity assessments and remediationOther duties and technical projects as assignedOccasional overnight on call rotation coverageQualifications and SkillsBachelor's degree in related field preferred; 2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networksStrong Excel, SQL; working with data sets to analyze issuesCISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferredStrong analytical and problem-solving skillsProfessional and polite demeanorKnowledge and experience in a SaaS environment is preferredAbility to travel up to 10% of the timeSalary$30 - $35 an hourIn addition, this position is also eligible for overtime pay and our amazing benefits package. Actual amount of salary will vary depending on position offered, experience, performance, and location.ClosingThis position is a remote position and open to applicants in the continental United States.Why Bluesight?Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!BenefitsCompetitive salaryTime off when you need it – unlimited vacation days!Generous insurance coverage401k program with a company matchFun, collaborative culture!Equal Employment OpportunityEOE AA M/F/VET/DisabilityAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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