Network Health Manager at Unite Us

• Work with the regional team to facilitate a smooth transition of network relationships for onboarded organizations and partners • Maintain these strong relationships by being an expert resource on the network’s use and strategy • Monitor and evaluate the community network in your regions through the lens of key performance indicators and demographic and trend data; use this analysis to create a long-term strategy to support the health and growth of the coordinate care network • Create status reports and action plans to increase usage, engagement, and strategic capacity on a quarterly basis or as needed • Provide actionable community benchmarking reports to the AM and EM teams and to network stakeholders to use in their work with public policy and advocacy • Flag and organize response team meetings if network health indicators are off target • Develop action plans for network health and drive the implementation of these plans. • Lead ongoing support efforts for customers after the onboarding process has concluded such as leading focus groups, sharing best practices, solving problems, and identifying new opportunities, and acting as a thought partner for network expansion • Drive the adoption of Unite Us within network organizations • Conduct in-person and virtual training for clients and their partners • Monitor and communicate progress of network health internally • Generate Customer Success Content; internally for marketing (blog posts, case studies) and externally for clients (learning-hub articles on new features, lessons learned, how to use the software) • Ad hoc reporting and other responsibilities as needed

Network Health Manager

Responsibilities

Skills wanted:

Language(s) required:

Dan Brillman

Former Torrex

About Unite Us:

www.uniteus.com/

Admin access needed