Key Account Manager Mid Market at 360Learning | Torre
Key Account Manager Mid Market
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360Learning

Key Account Manager Mid Market

360Learning
Emma
Emma
You'll drive growth and shape client success, advancing within a dynamic SaaS environment.
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Full-time

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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

About the roleAs a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAMs (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees). The KAM role is 80% sales oriented: your goal is to develop your portfolio and generate growth. You will not work alone—Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions. We encourage internal moves after 2-3 years of continuous success, including the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).What you will doWithin 1 monthBecome a Trello expert and get familiar with our productLearn to navigate Convexity, our working environmentMeet the different teams at 360LearningFinalize your onboardingWithin 3 monthsTake full ownership of your portfolio of customersMap accounts and define an account growth strategy, prioritize your portfolio (tiering)Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upsellingPrepare account reviews with our clients in order to identify areas of developmentConduct presentations and demonstrations of 360LearningComplete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date)Within 6 monthsEnsure accurate reporting of the activity with your coach to optimize the forecastBe proactive in order to improve business processesWrite complex business proposals and conduct business negotiationsClose 65-85 K€ of new ARR in your second quarter (depending on start date)Within 12 monthsPrepare, anticipate and ensure the renewal of clients’ contractsDefine action plans to generate upsellsManage the entire business relationship with the clientsExceed your targets and be on track to reach the yearly targetThe Skills Set3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)Previous experiences working in the SaaS industryExperience in a fast-growing environment such as start-up / scale-up, which requires agility and responsivenessActive listening skills and a team player mindsetExcellent written and verbal communication skillsFluent French and excellent English (B2+) proficiencyEnthusiasm for our cultureWhat we offerCompensation: Package includes base salary, a variable component and equityBenefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in FranceDiversity, Equity, and Inclusion: 6 active ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)Corporate Social Responsibility: Review our CSR CharterCulture: Onboarding journey and Convexity CultureThe interview processPhone Screen with our Talent Acquisition ManagerDiscovery Meeting Interview with our Key Account Manager Mid Market CoachCase Study Meeting with our Key Account Manager Mid Market Coach and Senior Sales DirectorClarification Meeting with two Key Account Managers from the Mid Market teamCulture Fit Meeting with our Chief Revenue OfficerOfferWho we are360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With its LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners—all from one place. 360Learning powers the future of work at 1,700 organizations.
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