Full-Stack Software Engineer (Middle-Tier / Backend Focused – Contact Center Platforms) at Indotronix Avani Group

Role OverviewWe are seeking a Full Stack Software Engineer with a strong middle-tier and backend focus to support and enhance API-driven systems that power a large-scale Contact Center platform. This role is hands-on and development-heavy, with primary responsibility for designing and building new backend and middleware services that integrate with core contact center and collaboration technologies.Key ResponsibilitiesDesign, develop, and maintain backend and middle-tier services supporting a Contact Center platformBuild RESTful and event-driven APIs from scratch used across 5+ core enterprise applicationsContribute to new platform development as well as enhancements to existing backend servicesImplement Infrastructure as Code (IaC) and follow DevOps-oriented development practicesCollaborate closely with frontend engineers, platform engineers, and contact center stakeholdersEnsure scalability, reliability, and performance across API and middleware componentsParticipate in code reviews, architectural discussions, and engineering best practicesSupport integration efforts between contact center systems and internal enterprise toolsRequired Qualifications (Must Haves)Strong backend development experience using TypeScript, Python, and JavaScriptProven experience developing APIs from the ground up, not just consuming existing servicesSolid background in Infrastructure as Code (IaC) and DevOps-focused engineering practicesHands-on experience working with a Contact Center platform in a production environmentExperience building and supporting middle-tier services that integrate multiple systemsStrong understanding of scalable, service-oriented architecture

Full-Stack Software Engineer (Middle-Tier / Backend Focused – Contact Center Platforms)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Indotronix Avani Group:

www.iic.com/

Admin access needed