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15 days ago
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About HeliusHelius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana.We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.Read our Helius Manifesto to see how we work and what we value.About the RoleWe're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling.This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You'll be embedded in our developer community day-to-day, spotting patterns in what customers need and shipping code, demos, and automation that raise the bar for the entire Helius developer experience.We move quickly and bias toward ownership. If you're energized by helping developers succeed — and by the distributed systems and crypto infrastructure powering that work — you'll thrive here.What You'll DoServe as the technical front door for developers using Helius APIs and streaming productsTroubleshoot issues, reproduce bugs, and work with engineering to get fixes shippedBuild code samples, demos, and SDKs that help customers integrate fasterRewrite and expand documentation, tutorials, and guides based on real-world questionsAutomate support workflows using internal tooling, scripts and AI-assisted systemsCollaborate with engineering on feature requests, bug reports, and customer-driven improvementsLive in Discord and Telegram to support developers, gather feedback, and spot new patternsPartner with enterprise and ecosystem teams to design integrations and optimize performancePrototype new experimental features alongside engineers and product owners based on customer feedbackWhat You'll Bring1-2 years of experience in a technical role (support, engineering, solutions or devrel)Excitement for the Solana ecosystem, distributed systems, and internet capital marketsComfort reading and writing code (TypeScript & Rust preferred)Deep curiosity, bias for action, and ownershipStrong written and verbal communication skills, especially when breaking down complex technical ideasPassion for helping developers and improving developer experienceNice to HavePrior experience in a developer-facing support or solutions role with high volume or real-time community support (Discord, Telegram, forums)Experience with APIs, SDK design, or open-source contributionsPrior startup experience or work in a small, fast-moving teamWhy Helius?High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and PhantomOwnership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scalesRemote-first flexibility: Work where you’re most effective with a flexible, fully distributed teamCompetitive comp & perks: Market-leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travelMission-driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps
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