About JSSIFounded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.JSSI’s portfolio also includes complementary business lines, such as Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.Position SummaryThe Airframe Technical Advisor serves as the primary point of contact between the Client and the maintenance organization, acting as a trusted technical representative throughout the lifecycle of aircraft maintenance events. This role manages and coordinates client needs across routine maintenance activities, minor unscheduled findings, major scheduled inspections, and Aircraft on Ground (AOG) situations.As the customer’s key technical liaison, the Airframe Technical Advisor advocates for the Client and provides expert guidance to support informed decision-making, balancing airworthiness, operational impact, cost control, and schedule adherence.Duties and ResponsibilitiesCollaborate with customers to evaluate and recommend the most appropriate inspection and maintenance alternatives.Support customers in coordinating all aspects of maintenance events with assigned repair facilities and service providers.Provide on-site customer representation, particularly during major scheduled inspections.Support customers during Aircraft on Ground (AOG) events, ensuring timely communication and resolution.Create and manage Service Calls to track technical data, event progress, and support financial forecasting.Develop and maintain strong client relationships through regular and proactive communication.Build and sustain working relationships with regional service facilities, mobile repair teams, and other service providers.Research aircraft logbooks and/or perform visual inspections for new enrollments or existing contract reviews.Review and process invoices in AMS, meeting turn-time goals established by Technical Services Management and company policy.Perform event triage by assessing maintenance findings and ensuring each situation is handled appropriately and efficiently.Conduct asset inspections when enrolling new aircraft into service programs.Maintain a thorough working knowledge of applicable contracts, policies, and procedures.Perform additional duties as assigned by Technical Services Management.Desired CredentialsAirframe and Powerplant ratings required.Bachelor’s Degree (or its equivalent) in an aviation field preferred.10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred, with particular expertise working with Gulfstream and Bombardier airframes.Excellent Microsoft Excel, Word, and PowerPoint skills.Strong interpersonal skills.Ability to read and write articulately and analytically.Clear understanding of relevant technical skills.Ability to multi-task and work well under pressure.Well organized.Have or be able to obtain a passport and perform international travel.Compensation and BenefitsFor this role, the annual base pay generally ranges from £85,000 to £95,000, with the final offer determined by variable factors including market location, job-specific knowledge, skills, education, and experience. Total rewards may include an annual discretionary bonus plan, incentive or sales bonus plan, or other additional compensation based on the role.Additionally, for full-time employees based in the USA, Canada, or the Philippines, JSSI offers a robust suite of benefits, including medical, dental, vision, retirement savings programs, and other offerings starting day one of employment.Equal OpportunityJSSI is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
