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Responsibilities
About the jobThe Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of the Company. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with the Company.This is a remote only position, access to a stable, high-speed internet connection is required.ResponsibilitiesContact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).May interact with vehicle owners via phone to help with the release of vehicles.May interact with Insurance Companies to help expedite the vehicle clearing process.Answer and place high-volume calls in an efficient and professional manner.Meet call quality expectations (knowledge, professionalism, and time to place follow-up calls).Quality-driven approach with a focus on “1st call resolution”.Ensure file quality: accuracy and time in process for work done on specific files (lots).Perform other remote tasks as assigned, including working escalated files and assisting other teams.Use Company resources to gather information and offer solutions to meet customer needs.Update lot (vehicle) notes in the system.Other duties as assigned.Required Skills and ExperienceOne year of office support experience in a customer service role (preferred).Excellent customer service skills and attitude.Excellent written and verbal communication skills.Computer proficiency (MS Suite).Typing speed 45 WPM.Professional appearance.Ability to multi-task, prioritize, and manage time in a fast-paced environment.Bilingual skills (preferred).Occasional overtime as needed.RequirementsOne year of office support experience in a customer service role (preferred).Excellent customer service skills and attitude.Excellent written and verbal communication skills.Computer proficiency (MS Suite).Typing speed 45 WPM.Professional appearance.Ability to multi-task, prioritize, and manage time in a fast-paced environment.Bilingual skills (preferred).Occasional overtime as needed.
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