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Requirements and responsibilities
About SevaroSevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.Position OverviewThe Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.Key ResponsibilitiesTelehealth Program ImplementationsLead and manage telehealth implementation projects from kickoff through go-live.Develop and maintain project plans, timelines, workflows, and implementation documentation.Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.Coordinate onsite implementation and training visits with hospital partners as needed.Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.Quality Improvement & Clinical OperationsMonitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.Identify and communicate operational issues to hospital partners in a timely manner.Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.Manage documentation requests from hospital partners and coordinate provider follow-up promptly.Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.Participate in hospital stroke committee meetings and educational sessions.Coordinate educational lectures, mock drills, and Sevaro training initiatives.Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.Support pre-implementation meetings and onboarding activities for new hospital partners.Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.Fulfill on-call responsibilities as assigned to ensure continuity of operational support.Clinician & Hospital Partnership ManagementServe as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.Foster strong clinician relationships through responsive communication and operational support.Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.Coordinate onsite quality visits and service expansion initiatives.Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.Provide educational resources and operational support to ensure successful program utilization.QualificationsActive RN License required.Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.Minimum 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability.PreferredMaster’s degree in Nursing, Healthcare Administration, or a related field.Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.Experience with clinical accreditation processes and quality standards.Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.Project management experience, including leading cross-functional or multi-site initiatives.Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools.What We OfferCompetitive compensationMedical, dental, and vision insuranceShort-term disability coveragePTO and company-paid holidaysFully remote work environmentTechnology equipment providedOpportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.Collaborative, mission-driven culture focused on patient outcomes and operational excellence
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