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Posted 3 days ago
Requirements and responsibilities
Key Responsibilities:
- Answer inbound customer calls in a professional, courteous, and timely manner.
- Assist clients with questions about services, pricing, and appointment availability.
- Schedule service calls and dispatch technicians based on established workflows and availability.
- Accurately enter and update customer and job information in our field management software (training provided).
- Maintain clear communication with the team to ensure jobs are completed efficiently.
- Handle basic customer concerns and escalate issues when necessary.
Requirements:
- Fluent in English (both spoken and written).
- Previous experience in customer service, call center, or a similar role.
- Strong organizational and multitasking skills.
- Reliable high-speed internet connection.
- High-quality microphone or headset for clear communication.
- Ability to work Wednesday–Sunday, 11 AM–9 PM EST consistently.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)