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7 days ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Make outbound calls to tenants to schedule health and safety inspectionsCoordinate inspection appointments between landlords, tenants, and service providersHandle tenant inquiries and concerns related to scheduled property inspectionsMaintain accurate records of tenant communications and appointment confirmationsFollow up on missed appointments and reschedule as neededBook jobs and inspections via phone and through our online booking systemResponsible for tenant communications related to health and safety compliance schedulingSupport increased workload during peak compliance periods (August–March)Collaborate with an established team managing 30,000+ annual client relationshipsOpportunity for growth as the company expands into additional trade servicesEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Excellent verbal communication skills with a professional phone mannerPrevious experience in customer service, call handling, or appointment schedulingAbility to manage sensitive conversations regarding property access and complianceStrong organizational and time-management skills to handle multiple schedulesUnderstanding of UK rental property regulations and tenant rights is preferredPatient, diplomatic, and detail-oriented when coordinating between multiple partiesWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through Friday Daily Working Time: 9AM-6PM UK timeNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business Support VAREQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced LevelContracted Hours per Week: 40 hours/weekDaily Working Time: 9 AM-6 PM UK timeScheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: NeutralREGION PREFERENCES: South Africa and the PhilippinesWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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