Customer Communication: - Respond to customer inquiries regarding custom homebuilding, residential construction, and remodeling services. - Handle incoming phone calls, emails, and customer service requests professionally. - Provide homeowners with updates on project schedules, service appointments, and construction-related inquiries. - Follow up with homeowners regarding ongoing projects, completed work, and outstanding service requests. - Assist customers with questions about project documentation, timelines, and general construction processes. Operational Coordination: - Coordinate customer appointments, consultations, and follow-up communications. - Assist with scheduling construction service visits, inspections, and project-related meetings. - Document customer interactions, complaints, feedback, and service requests accurately. - Maintain organized customer records and service correspondence. - Communicate with project managers, contractors, and suppliers to help resolve customer concerns. - Identify customer concerns and direct technical or construction-related issues to the appropriate team members. - Help maintain a positive customer experience from initial inquiry through project completion.

Customer Service Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ian Spath

Ian Spath

About Pacific City Homes, Inc:

mission:

Job benefits for full-time members:

www.pacificcityhomes.com/

Admin access needed