For companies:
For professionals:
For everyone:
For developers:
Responsibilities
This is a net-new leadership role for a peer-to-peer marketplace scaling fast, built to give Trust & Safety a real seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. Success looks like a measurably safer platform within a year, fewer fraud losses, faster incident response, and a T&S team running on real workflows and automation instead of tribal knowledge.What You'll OwnBuild and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale itDrive down fraud losses and platform risk by defining and tracking the metrics that actually move the needleTranslate marketplace threats into executive-ready reporting that gets budget and buy-inPartner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just featuresOwn high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and productEvaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy callsSet the policy foundation with Legal, keeping it audit-ready and enforceable across the orgWhat We're Looking For7+ years in Trust & Safety, Fraud Operations, or Risk Management5+ years leading people, including managing other managers or senior ICsA track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing oneProven ability to turn operational problems into systems and influence cross-functional roadmapsExperience reporting metrics and outcomes directly to executive stakeholdersBackground in a high-growth marketplace, platform, or consumer internet businessProfessional fluency in English, C1 minimum, written and spokenNice to HaveBackground in P2P marketplaces, rental platforms, or fintechHands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQSExperience standing up AI or automation-driven workflows inside a T&S orgTools and StackZendesk, Snowflake, Jira, Confluence, Slack, plus identity/fraud platforms like Jumio or IPQSDetailsLocation: Remote, ColombiaTime Zone: CTType: Full-timeAbout the CompanyAn established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.
This job post is closed.