Bilingual Maintenance & Tenant Communications Coordinator (Virtual, Contract)
Schedule: Mon-Fri, 10:00 AM-6:00 PM Mountain, plus on-call two weekends per month
Type: Independent contractor
Pay: $5-$7/hour, full-time, salary
About the Role
We manage 105 residential rental units and are adding a bilingual (English/Spanish) coordinator to our tenant communications and maintenance team. You'll work under our property manager alongside another communications specialist who covers the other hours, so clear handoffs and good notes matter. Day to day, you'll handle around 4-5 maintenance items, from first call to completed work, and you'll be a go-to contact for tenants who need help with anything else.
What You'll Do
Tenant communication
Answer incoming calls and texts in English or Spanish
Help tenants work through non-maintenance questions and problems (account questions, lease and policy questions, access and scheduling issues, neighbor concerns) and escalate anything that needs a manager's decision
Keep tenants updated so they never have to wonder where their request stands
Maintenance intake and triage
Gather details (what, where, how long, photos) and decide what needs immediate attention versus what can wait
Escalate emergencies according to our protocol, which we'll define together during onboarding
Vendor coordination
Schedule and confirm vendors and techs, coordinate tenant access, and communicate with Spanish-speaking vendors when needed
Dispatch within your approved spending authority and route larger estimates to the property manager
Verify that work was actually completed
Follow-up and records
Follow up on every open item: waiting on a tenant, vendor, estimate, or confirmation
Keep each request in TenantCloud current with notes, photos, estimates, and invoices, and attach vendor invoices to the right request
Keep Google Calendar accurate as appointments change
Maintain and update tracking spreadsheets
Hand off open items clearly to your teammate and the property manager at shift change
What We're Looking For
Required
Fully bilingual (spoken and written) in English and Spanish
Experience in maintenance coordination, property management, dispatch, or tenant-facing customer service
Proficiency with Excel or Google Sheets (sorting, filtering, basic formulas, clean data entry)
Comfortable on phone, text, and email, including outbound calls
Strong follow-up habits and the ability to juggle multiple open items
Good judgment and calm under pressure with upset tenants or urgent issues
A team player who communicates clearly and documents well
Reliable internet, a quiet workspace, and availability for the set schedule and on-call weekends
Preferred
Experience with TenantCloud or similar property management software
Comfort with Google Calendar and Google Workspace
Basic maintenance vocabulary (plumbing, HVAC, electrical, appliances)
Tools You'll Use
TenantCloud (primary), Google Calendar, Excel/Google Sheets, Jibble, phone and text
What Success Looks Like
30 days: Handling routine calls and requests independently
60 days: Running requests start to finish with minimal check-ins
90 days: No request goes stale, handoffs are seamless, and tenants and vendors know they'll hear back
