Operations & Project Associate
About the Role
We’re looking for a high-agency Operations & Project Associate to help solve operational problems, execute cross-functional projects, improve processes, and drive initiatives from ambiguity to completion.
This is an execution and problem-solving role, not an administrative or passive project-tracking position.
What You'll Do
Investigate operational issues, discrepancies, and process breakdowns
Perform root-cause analysis and reconcile conflicting information
Own cross-functional projects from planning through implementation
Coordinate stakeholders, timelines, dependencies, and risks
Drive follow-ups, remove blockers, and verify completion
Map workflows and improve operational processes
Create SOPs, project updates, and implementation documentation
Support audits, reconciliations, quality checks, and corrective actions
Use data and reporting to support operational and executive decisions
Support system implementations, automation, and AI-enabled workflows
What We're Looking For
Required:
Experience in operations, project management, business analysis, implementation, or similar
Proven ownership of projects or operational initiatives
Strong investigative and analytical problem-solving skills
Experience coordinating cross-functional stakeholders
Ability to manage priorities, dependencies, and deadlines
Process improvement and SOP documentation experience
Strong written and verbal communication
Advanced Excel or Google Sheets skills
Comfortable working with multiple systems and operational data
Preferred: Healthcare, behavioral health, telehealth, insurance-based services, regulated environments, EHR systems, automation, or AI-enabled workflows.
Tools: Asana, Monday.com, ClickUp, Jira, Airtable, Notion, Smartsheet, Salesforce, Power BI, Tableau, or similar platforms.
