Servicing Manager
Location: Irvine, CA (Onsite, Full-Time)
About Us
American Heritage Lending (AHL) is one of the nation’s leading Non-QM lenders, committed to providing innovative loan products and exceptional service to homeowners, investors, and business partners. Headquartered in Irvine, CA, we are a fast-growing company built on a culture of accountability, teamwork, and excellence.
Position Overview
We are seeking an experienced Servicing Manager to lead and oversee our loan servicing operations. This role is responsible for managing all aspects of post-closing loan servicing, ensuring compliance with regulatory requirements, and delivering a superior borrower experience. The Servicing Manager will develop processes, lead a team, and work cross-functionally to ensure accuracy, efficiency, and accountability in servicing operations.
Key Responsibilities
* Oversee all aspects of loan servicing, including payment processing, escrow administration, investor reporting, and default management.
* Ensure full compliance with federal, state, and agency servicing regulations.
* Lead, coach, and develop a servicing team to meet performance and compliance goals.
* Collaborate with internal teams (Operations, Compliance, Finance, and Secondary Marketing) to ensure seamless servicing operations.
* Manage third-party servicing relationships, vendors, and auditors as needed.
* Monitor portfolio performance and implement strategies to improve borrower satisfaction and retention.
* Develop and maintain policies, procedures, and reporting to support company growth and efficiency.
* Serve as the subject matter expert for servicing operations and represent the department in executive-level discussions.
Qualifications
* Minimum of 5–7 years of mortgage loan servicing experience, with at least 2 years in a management or supervisory role.
* Strong knowledge of servicing regulations (CFPB, RESPA, TILA, FHA, VA, Fannie Mae/Freddie Mac guidelines preferred).
* Experience with escrow, loss mitigation, and investor reporting processes.
* Proven leadership skills with the ability to manage, mentor, and motivate a team.
* Excellent analytical, problem-solving, and organizational skills.
* Strong communication and interpersonal skills; able to collaborate effectively across departments.
* Proficiency in loan servicing software systems and Microsoft Office Suite.
What We Offer
* Competitive compensation package with performance incentives.
* Comprehensive benefits including medical, dental, vision, and 401(k).
* Professional growth opportunities within a rapidly expanding company.
* Collaborative, high-performance culture with direct executive leadership engagement.
