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Posted 7 months ago
Requirements and responsibilities
What you will doWork as an important member of the technical support team providing Senior level technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer.Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.Develop, review and maintain the internal collection of knowledge base articles.Triage and document bugs and enhancement requests as seen in the field, and through reproduction.Work with the Sysdig Escalation Management team on hot accounts which are high touch.Participate in on-call rotations.What you will bring with you3+ years of experience as a Senior Technical Support/ Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)Master level Kubernetes and Linux experience.Knowledge of one or more scripting languages (Bash/Shell/Python).Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.Fluent English language skills.What we look forExperience establishing communication and engagement with prospects.Working knowledge of Cassandra, ElasticSearch, Postgres, and Kafka.Experience using or integrating with Systems Management technologies.Hands-on experience with PaaS tools or other cloud management software.Experience in application integration.Driven and proactive, with a focus on continuous self-improvement and skill development.When you join Sysdig, you can expectExtra days off to prioritize your well-beingMental health support for you and your family through the Modern Health appGreat compensation packageAbout SysdigWe would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.#LI- SM3#LI-HybridWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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