Application Administrator at Sinch | Torre
Application Administrator
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Sinch

Application Administrator

Sinch
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Full-time
Compensation
USD17.6 - 23.2/hour
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Remote (anywhere)
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Posted almost 3 years ago

Requirements and responsibilities

Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable. Sinch company is looking for an Application Support Administrator to provide world-class customer support. The ideal candidate should have excellent communication skills, the ability to explain complex topics in a simple manner, and a passion for learning new technologies. As part of the team, you will handle customer support requests, document interactions, and maintain customer loyalty. The position requires a basic understanding of email delivery, knowledge of email deliverability techniques, familiarity with programming languages and REST APIs, and a foundational understanding of Cloud Computing technologies. Strong organization, communication, problem-solving, and customer service skills are essential. The role may involve working with a physically distributed team and a flexible schedule. A high school diploma or equivalent is required, along with 2+ years of customer service experience. Preferred qualifications include email and deliverability knowledge, as well as experience in providing customer support via multiple social media channels. Responsibilities: - Handle level-appropriate customer support requests primarily via phone, tickets, and chat - Escalate support requests as necessary through the appropriate channels - Document all customer support phone calls/chats via the ticketing system - Create and maintain customer loyalty by serving customers above and beyond expectations - Foster a strong working relationship with other departments including but not limited to Sales, Operations, and Support - Exercise good judgment and decision-making at all times in order to consistently deliver superior customer outcomes
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