iwocaPay Client Success Executive at iwoca | Torre
iwocaPay Client Success Executive
iwoca
iwoca

iwocaPay Client Success Executive

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Full-time
Compensation
GBP29.5K - 37K/year
~USD39.4K - 49.4K/year
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Hybrid (London)
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Posted about 2 years ago

Responsibilities & more

iwoca is a company that aims to reach 1 million small businesses with innovative financing solutions. They have a product called iwocaPay which is an invoice checkout solution that blends the best of payments and finance to get invoices paid faster. The company offers a bright, modern office space in London and Leeds, and supports remote compatible working. They also have two company retreats a year in places like the French Alps or Spanish seaside. The Client Success Executive will be part of the Pay Later Team at iwoca, helping businesses looking to spread the cost of payments setup and manage their account with iwocaPay. The role involves nurturing a portfolio of existing customer relationships, supporting returning customers through the renewal process, assisting new customers get setup for the first time, building and maintaining strong relationships with small businesses, liaising with various teams within iwocaPay, and identifying relevant cross-sell opportunities. Responsibilities: - Be the customer champion, driving business growth through adoption of the iwocaPay product - Nurture a portfolio of existing customer relationships to achieve higher health scores - Support returning customers through the renewal process expediently - Actively assist new customers get setup for the first time and give them the understanding on how they can use iwocaPay in the future - Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca - Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues - Liaise with various teams within iwocaPay, such as sales, underwriting and collections to achieve the best outcome for your customers - Identify relevant cross-sell opportunities for your customer so that iwoca can support them in other ways in the future - Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca
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