Customer Support Specialist at SchooLinks

Schoolinks is a growing company that provides world class customer support. They offer benefits such as 401K with 1% matching, Medical, Dental and Vision coverage, Paid maternity leave, Gym membership via Classpass, and an Annual team offsite. The Schoolinks Customer Success Team is looking for a Customer Support Specialist to manage incoming customer inquiries and perform root cause analysis to understand user problems. The role involves handling customer complaints, providing solutions and alternatives, and ensuring resolution. The role requires 2-3 years of customer service experience in SaaS, clear communication skills, and experience working with various systems such as CRMs, Intercom, Video software, etc. Responsibilities: - Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Take the extra mile to engage customers - Create collateral and training videos for new features

Customer Support Specialist

Responsibilities

Skills wanted:

Language(s) required:

About SchooLinks:

mission:

www.schoolinks.com/

Admin access needed