Customer Solutions Manager - Re-/Insurance Broking at ICEYE

We are a Finnish-based international New Space company with employees from more than 57 countries in Finland, the US, the UK, Spain, Luxembourg, and Poland. Our team is a tight-knit group of experts from areas including engineering, software development, and radar technology. We’re innovative, driven people who strive for excellence in everything we do. Being advocates of our corporate culture, we value teamwork and curiosity, and we know how to have fun! ICEYE is building and operating its commercial constellation of small Synthetic Aperture Radar (SAR) satellites with SAR data available to customers. We are seeking a Customer Solutions Manager to join ICEYE’s global Solutions organization, to focus on supporting our Re-/Insurance Broking practice. The Solutions team’s mission is to deliver unique insights and solutions to Insurance and Government customers utilizing the data produced by our proprietary constellation of radar enabled satellites and other sensors. Our initial area of focus is natural catastrophe use cases as they relate to both the re-/insurance industry and the government sector. Responsibilities: - Facilitating an effective and successful implementation and usage of ICEYEs products and solutions, including: Understanding the customer's needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges - Assessment of fit/ business benefit in the customer context and developing together with customer an approach to achieve quantifiable value add (e.g., ROI) from ICEYE’s products and solutions - Joint customer / ICEYE solution implementation planning & management - Providing customers with guidance on the use of ICEYE’s products and solutions and assisting them in resolving any challenges that may arise - Gathering and analyzing customer feedback and identifying areas for improvement in ICEYE’s products and solutions - Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met - Developing and implementing strategies to enhance customer satisfaction and loyalty - Closely collaborating with other departments, such as product management, sales, account management and marketing, to ensure that the customer's needs are met

Customer Solutions Manager - Re-/Insurance Broking

Responsibilities

Skills wanted:

Language(s) required:

About ICEYE:

mission:

www.iceye.com/

Admin access needed