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Posted 8 months ago
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Requirements and responsibilities
What will you actually be doing?Communicate with customers via email, live chat, and screen shares.Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.Develop in-depth knowledge of our products and their features.Engage with customers to understand and fulfill their goals with our solutions.Apply and share best practices for optimal use of our products.Innovate and propose ideas for enhancing the overall customer experience.What should you bring to the table?1.5+ year experience in software support or customer service.Fluent in English (verbal and written).Problem-solving skills with a customer-first approach.Knowledge of HTML, jQuery, CSS (please specify your level).Experience in various communication formats (written, live chat, conference calls, in-person).Ability to grasp and articulate new technologies quickly.Proficient in using application logs, browser dev tools, and other diagnostic tools.Independent and teamwork capabilities.Poise and articulation in challenging customer interactions.Availability to work onsite at the Dublin SAP office 3 times a weekWorking days - Monday to FridayWorking Days - Monday to FridayMonday to FridaySalary rangeThe salary range for this role is between €42,700 to €56,000. The actual base pay is dependent upon many factors, such as location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.Agency noticeTO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.AI disclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)