Customer Support Specialist at Appcues

• Analysis - Reviewing your individual and the collective inbox for critical issues or trends that you need to be resolved immediately or raised to other teams. • Prioritization - Prioritizing tickets and assigning them out to yourself and your teammates as needed. • Execution - 70-80% of your typical day will be dedicated to helping our customers find solutions to their issues and become experts at using Appcues to achieve their goals. Once you’re fully onboarded you’ll also get to spend 4 hours out of the queue every week working on self-directed projects to improve personal learning or the customer experience. • Collaboration - In addition to helping customers you’ll also work with sales, customer success, to find solutions to customer issues that they’re facing, communicate ways that we can improve the customer experience, and prioritize customer needs. • Education - You’ll also learn from customers and other team members and use that information to create and update documentation and videos to teach customers how best to use Appcues and how to overcome common issues.

Customer Support Specialist

Responsibilities

Skills wanted:

Language(s) required:

Jonathan Kim

About Appcues:

mission:

Job benefits for full-time members:

www.appcues.com/

Admin access needed