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Posted 5 months ago
Requirements and responsibilities
YOUR MISSIONAs a Professional Services Consultant you will lead the implementation of Nulogy's Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge in order to onboard customers to Nulogy effectively and efficiently. We are looking for candidates located in the USA, Mexico or Canada.KEY RESPONSIBILITIESFacilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating ProceduresSupport and lead implementation projects including BPM, Go-Live, Consulting engagements (General & Check Up) with a focus on project successSmart Factory Solution: Determine what data is required from customer machines and ensure that data is being correctly collected. This will require some ability to work with unfamiliar equipment to determine the best means for data collection.Configuring sensors and servers to communicate with our customers' equipment.Working with customers to ensure that all hardware can communicate back to Nulogy Smart Factory serversSetup direct communication with control systems on customer equipment, this included PLCs, controllers and existing outputs.Setup communication of data collected to Nulogy Smart Factory serversWork with the customers' maintenance team and IT team in the above taskProject Management: Ensure all key project tasks and milestones are captured, completed and communicated according to timelines while managing competing prioritiesCustomer Relationship Management: Provide excellent customer service with a focus on long term relationship success and stability; able to be persuasive and manage customer expectationsProduct and Domain Knowledge: Demonstrate knowledge of customer workflows, business processes, Nulogy software and service offerings; Productively engage with other teams to share this knowledge and provide feedbackTrain and mentor customer shop floor, front office and management users in the use of our platformIdentify risks and mitigate effectively, with support from your manager as requiredAssist our customers with data migration activities related to Go-LiveIdentify and action internal & customer-facing continuous improvement opportunitiesBuddy up with Nu-Hires and guide them through a successful onboarding experienceABOUT YOUPost secondary degree or diplomaMinimum 3 years experience in a similar role implementing SaaS enterprise platforms, or working in a similar capacity in major supply chains or manufacturingThoroughness and Attention to Detail: Able to ensure all key project tasks and milestones are captured, completed and communicated according to timelines; organized and hardworkingLogical Thought Process: Utilizes the 5 whys, narrowing down possible solutions based on available constraints and making strong judgment calls given limited informationWritten/Verbal Communication Skills: Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communicationsProcess focus: Understands the importance of building and maintaining processFriendly, empathetic, patient, and personable even under stressful circumstancesEager to build lasting relationships with our customers and their employeesAble to work from home while not travelling to or working from customer facilitiesLegally entitled to work in North AmericaHolds a valid driver's license and passportTravel averages 40-60% each monthMust be willing and able to travel internationallyAll prospective employees must pass a reference and background checkNICE TO HAVEProximity to a major logistics hub an assetBasic knowledge of networking.Basic knowledge of PLC ProgrammingBilingual (English/Spanish) abilities, including verbal and written communication skillsWHY NULOGYWe're solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.Competitive benefits package: Group benefit plan including health, dental, and vision that start on day one-benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent or biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
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