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Responsibilities
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationshipsCollaborate with sales, marketing, product development and service teams to ensure the client is served appropriatelyGain a deep understanding of the clients’ workflow, needs and what they expect from PaceMateDevelop tactics that will deliver the most appropriate products or servicesUse of communication skills to present to and influence key stakeholders in customer base.Develop your team of Customer Success Managers and oversee key accountsProvide clients with product information, demonstrations, analytics, etc.Create key opinion leaders/reference sites within each customer & regionResponsible for both maintaining and growing business in contracted groupsManage expenses within budgetRe-sign current customers on longer term agreements and contract renewalsActive involvement in weekly and quarterly sales planning processQUALIFICATIONSAn individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.EDUCATION, TRAINING, AND EXPERIENCEBA/BS or Equivalent 4-year Technical Degree2-4 years of experience in complex healthcare account management2-4 years of team management in healthcareExcellent communication and interpersonal skillsComputer literate with Excel, Word, Adobe, and PowerPointSales Management experienceCRM/Cardiology Account Management Experience preferredAbility to travel up to 50%REQUIRED EQUIPMENTMust have access to stable, reliable internet access.PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.About PaceMateRecognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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