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3 months ago
Requirements and responsibilities
DescriptionWe are seeking a mission-driven Customer Experience (CX) Intern. As an early member of the team, you will support all account management (B2B) activities as well as interact directly with end-users to ensure we deliver the highest level of customer support. You will be relied upon to answer requests and fulfill orders so that our end-users gain access to the upskilling resources they need to advance their careers.You will also provide sales, business development, and marketing support.As the Customer Experience (CX) Intern, you will join as a partner to our clients and users to provide them with an exceptional experience and to drive adoption of platform with their employees.The CX Intern will report directly to the Lead Account Executive, and have close working relationships with our entire team. This is an un-paid internship. Here is an overview of the main responsibilities:You'll know you're successful if you....Own & nurture relationships with our end-users through account management, customer support, trouble shooting, and providing exception serviceOwn & continuously improve the customer experience & journey from onboarding to renewalWork with professional development providers to fulfill orders for end-usersParticipate in the development of repeatable processes & tactics to drive world-class customer satisfaction & user engagementProvide account management support to stakeholders at customer companiesIdentify customer feedback from quantitative & qualitative feedback to drive product features and enhancementsCollaborate with internal teams to improve the customer experience for OneRange clients as well as internal processesProactively use data and analytics to present regular business reviews and recommendations focused on clear metrics that outline successes and opportunities.Build strong relationships as a trusted advisor and subject matter expert with end-users and customer point of contactsScale yourself quickly and efficiently to take on greater responsibility as the company growsRequirementsYou have or are pursuing a 4-year degree from an accredited universityYou are able to work independently as well as collaboratively within a team environmentYou are willing to do what it takes to get the job doneYou approach your work with resilience and an agile mindsetYou are a team player who values and contributes to a diverse & inclusive workplaceYou feel at home participating in product trainings and onboarding meetingsYou are a self-starter with a competitive nature and a desire to grow a career in technologyYou have strong written and verbal communication skillsYou are extremely personable and coachable, with strong organizational and time management skillsYou have a track record of high performance in everything you doYou have an unconditional belief in the mission and live and work to “empower others”You have an aptitude for technologyYou have an eye for process improvementYou thrive in an unstructured start-up environmentYou’re a self-starter with an entrepreneurial mindsetYou love working with dataYou have a positive, professional, and intentional attitude in everything you do, while being yourself and doing your best workYou love to be challengedYou have no fear of failingAbout our team…We are “all-in” to accomplish the mission together while empowering teammates to be “all-out” when they are with family and/or on vacationWe have a passion for building something that inspires othersWe set the example for high-performing teamsWe are transparent and over-communicate because we know others count on usWe always “work the problem” and bring solutions to the tableWe believe leadership is a characteristic – we are all leadersWe are professional and presentable, always having an “attitude of gratitude”We are never afraid to fail, we only fear standing stillWe hold each other accountable, in work and in lifeWe don’t put off until tomorrow what we can do todayBenefitsOur office is currently in SoHo West in downtown Manhattan, within the Columbia Startup Lab but we work as a remote/hybrid teamUnlimited and flexible vacation and personal time offCoworking membership at Studio (NYC-based co-working space)
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