Licensed P&C Customer Service Specialist at Leading Edge Connections

Fully Remote | Full-Time | Call Center / Customer ServiceSalary: $19–$21 per hourAre you an experienced insurance professional looking for a fresh start in a supportive, remote environment?We’re seeking a Licensed Property & Casualty Customer Service Specialist who is passionate about delivering exceptional service while helping clients feel confident and protected. If you thrive in a fast-paced setting and enjoy strengthening client relationships, this could be the perfect fit.About the RoleAs a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships.You’ll handle routine inquiries, process policy updates, resolve billing and coverage questions, and ensure accurate documentation within insurance provider systems and workflows. At the same time, you’ll identify coverage gaps, uncover growth opportunities, and proactively schedule referrals to internal licensed specialists; directly contributing to retention, cross-sell success, and long-term member loyalty.All responsibilities are performed within established quality, compliance, and performance standards.What You’ll DoAnswer inbound insurance callsDeliver exceptional service and aim for first-call resolutionAssist customers with:Billing questions and payments (PCI compliant)ID cards and policy documentsEndorsements (address, vehicle, and driver changes)Reinstatements and procedural cancellationsSchedule account reviews for the inside sales teamAccurately document all interactions within insurance provider systemsIdentify coverage gaps and growth opportunitiesProactively refer members to internal licensed specialistsWhat You BringActive Property & Casualty insurance license in MinnesotaMinimum 2 years of customer service experience in a professional environmentPrior insurance agency or contact center experience preferredStrong verbal and written communication skillsAbility to multitask across multiple systems in a fast-paced environmentIntermediate proficiency with Microsoft Office and internet-based applicationsBilingual in English and Spanish is a plus, but not requiredWhat We OfferFully Remote (Work from Home)Monday–Friday ScheduleHands-On TrainingCareer Growth OpportunitiesCompetitive pay: $19–$21 per hourWhy Join Us?This is more than a call center role, it’s an opportunity to build a meaningful career in insurance. You’ll play a key role in protecting clients, strengthening relationships, and supporting long-term growth, all while working remotely in a structured and supportive environment.If you're licensed, motivated, and ready to grow, we’d love to hear from you.

Licensed P&C Customer Service Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Leading Edge Connections:

mission:

www.leadingedgecx.com/

Admin access needed