Support Specialist, METAL at Dealer Inspire | Torre
Support Specialist, METAL
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Dealer Inspire

Support Specialist, METAL

Dealer Inspire
Posted by
Julián Andrés Páez Polanía
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD40k - 60k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Manage incoming METAL℠ support tickets to ensure that all customer inquiries are resolved promptly and accurately. • Work with various web platforms and internal tools, such as WordPress, to troubleshoot and resolve client inquiries. • Work with clients on the support phone-line to provide information and on-call resolution to various client requests and inventory management. • Work closely with Solutions Engineering to resolve cases and share inventory knowledge • Responsible for contacting third party Inventory Management System providers for additional support • Complete post-go-live support tickets such as Inventory Management Provider changes, confirming pricing accuracy and monitoring inventory updates • Compile/Update Training Documents and periodically train peers • Occasionally assist with new METAL account builds.
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