APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.We are looking for a Fixed Operations Specialist to serve as a trusted advisor to our dealership partners. In this field-based role, you will work directly with dealership service departments to improve performance, strengthen customer retention strategies, provide training and coaching, and help dealerships maximize the value of APCO's programs and services.What You'll DoDealer Relationship ManagementBuild and maintain strong relationships with dealership leadership, service managers, advisors, and staffServe as a trusted resource and consultant for dealership fixed operations teamsDevelop retention strategies that strengthen existing dealer partnerships and support revenue growthIdentify opportunities to improve dealership performance and customer experienceTraining & Performance CoachingConduct one-on-one development sessions with service personnel and leadershipSupport dealerships in implementing effective customer retention and service lane processesReinforce performance expectations and operational best practices through ongoing coaching and follow-upCompliance & Operational SupportProvide guidance and support related to APCO products, processes, and service center operationsCommunicate effectively with dealership personnel to execute initiatives and drive resultsTerritory ManagementTravel regularly to dealerships to provide onsite support, coaching, and consultationPrioritize activities and manage schedules independently to maximize effectivenessTrack activity, opportunities, and dealer engagement to support retention and growth objectivesWhat Makes You SuccessfulYou thrive on building relationships and influencing outcomes. You enjoy working directly with dealership teams, helping them improve performance, and identifying opportunities to drive results.You are self-motivated, competitive, and comfortable working independently while managing multiple priorities. You combine strong business acumen with coaching and communication skills, allowing you to build credibility and trust with dealership personnel at every level.Basic QualificationsHigh school diploma or GEDMinimum of 2 years of automotive service center experienceStrong communication, presentation, and relationship-building skillsAbility to travel within assigned territoryValid driver's license and ability to safely operate a motor vehiclePreferred QualificationsExperience as a Service Manager, Fixed Operations Manager, GSM, or General ManagerExperience in automotive sales, service training, dealership consulting, or vendor servicesThis Role Might Be a Great Fit If You…Enjoy working directly with dealership teamsLike coaching, mentoring, and developing othersAre passionate about improving dealership performanceThrive in a field-based, relationship-driven environmentWant a role that combines training, consulting, business development, and account managementTravel RequirementsThis is a field-based position requiring up to 80% overnight travel throughout an assigned territory. The role involves visiting dealership locations, conducting onsite training and coaching, and supporting dealership operations in person.What We OfferCompetitive compensation and incentive opportunitiesMedical, dental, and vision coverage401(k) with company matchProfessional development and growth opportunitiesThe opportunity to work directly with dealership leaders and influence business resultsAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
7 days ago