About Furnished QuartersFurnished Quarters is one of the largest independently owned providers of temporary furnished apartments, serving clients at the intersection of hospitality, real estate, and design. With over 25 years of experience and a commitment to care, collaboration, and community, we deliver elevated stays with a deeply human touch. As a certified LGBTQ+-owned company, we are proud to create a workplace where individuality, respect, and growth are celebrated.The OpportunityWe're looking for a hands-on, operationally minded Global Solutions Manager to lead and develop our Global Leasing team while supporting the broader objectives of the Global Solutions department. This role owns workflow, reporting, quality assurance, performance management, and continuous process improvement — ensuring exceptional service for clients, partners, and internal stakeholders. Working in close partnership with the Senior Director, Global Solutions, you'll also support global supply chain initiatives, partner relationship management, and cross-functional collaboration across Sales, Global Sourcing, Apartment Services, and Accounting. You'll serve as the primary escalation point for complex leasing, quality control, and partner issues, while providing hands-on support during periods of high volume or staffing transitions. This is an excellent opportunity for someone who thrives on building team capability, strengthening partner performance, and driving operational excellence in a fast-moving, global environment.What You'll DoProvide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators, including one-on-ones, KPI evaluations, and performance documentationMonitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiencyPerform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and complianceOversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenariosReview lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and complianceMonitor partner performance against Service Level Agreements (SLAs), identify trends, and recommend corrective actionsPartner with Apartment Services to proactively resolve pre-arrival issues, including inventory readiness, unit setup, and amenity discrepanciesServe as the primary escalation point for complex lease issues, financial discrepancies, partner disputes, and operational exceptionsSupport sourcing initiatives by identifying furnished and unfurnished housing solutions through existing and prospective supply partnersDevelop and implement SOPs, workflow improvements, and automation opportunities to improve team efficiencyEnsure Salesforce and Oscar remain accurate systems of record, promoting data integrity and process complianceSupport recruiting, onboarding, and training of new Global Leasing team membersMaintain full independent ownership of assigned tasks (Asana) and report workflow, timelines, and roadblocks to the Senior Director, Global SolutionsWhat You BringBachelor's degree in Business, Hospitality, or a related field4+ years of experience within the furnished housing sector, including apartment procurement or supply chain operations5+ years of experience managing people or teamsDemonstrated experience managing supplier relationships and vendor performance, including SLAs and quality metricsStrong analytical and problem-solving skills, with the ability to interpret operational data and identify trendsExcellent organizational, time management, and communication skillsExperience leading cross-functional operational initiativesProficiency in Salesforce or a comparable CRM platformAbility to read, write, speak, and understand English fluentlyProficiency in Microsoft Office Suite and the ability to learn company-specific software and systemsPreferred QualificationsExperience collaborating with Accounts Payable and Accounting teams, including invoice processing, vendor payments, and reconciliationsKnowledge of global housing procurement or international supply chain operationsMultilingual skillsEntrepreneurial mindset with experience in a rapidly evolving operational environmentAdditional DetailsThis is a full-time, remote, exempt positionThe role requires extended periods of sitting, standing, and computer use, as well as regular verbal and written communication, with or without reasonable accommodationWhy Join UsYou'll be part of a close-knit team at a company that values your voice, encourages collaboration, and is committed to service excellence for both our guests and our employees.
3 days ago