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3 days ago
Requirements and responsibilities
If you love working with and delighting customers, are resourceful, and love organizing fun experiences, we want to hear from you!Job Description:We are seeking a detail-oriented Sales Support Specialist to join our team. In this role, your primary responsibilities are Lead Qualification and Sales Support:Prospect and qualify leads to ensure they meet our criteria before passing them on to the Event Sales Executives.Ask intelligent questions, gather relevant event information, assess lead suitability, and provide exceptional customer service throughout the lead qualification processProvide support to clients after the Sales Executives have confirmed the deal, ensuring smooth event coordination and customer satisfactionLead QualificationReceive and review leads via phone calls, live chat, and web form, ensuring all necessary information is gathered.Contact leads via phone calls to prospect and qualify them according to our criteria.Assess the provided lead information to determine whether the lead meets the minimum requirements.Sales SupportCollaborate with the Sales Executives to facilitate a smooth handover of converted leads to the event support stage.Provide clients with event details, including the date, time, venue, address, number of participants, activities, and add-ons.Assist in creating invoices, waiver forms, and event schedules for confirmed deals.Coordinate venue bookings and any necessary add-ons for events.Maintain effective communication channels with clients, addressing their inquiries and providing ongoing support throughout the event coordination process.Ensure that client payments are processed correctly and monitor payment status.Collaborate with relevant team members to ensure the successful execution of events and resolve any issues that may arise.Job Highlights:Competitive salary and benefitsGreat career progression opportunitiesSupportive and fun working environment with a nurturing cultureTraining and mentorship providedWork in a fast-growing company and deliver real-world impactInternational and collaborative teamSingapore Time Zone and regular office working hours (i.e., Monday to Friday, 9 am to 6 pm Singapore Time)Why Join Us:Join our fun and dynamic team to build the brand and business with us!Great learning opportunities (everything from client management, sales opportunities, proposal, and pitching, etc.)Great career progression (if you perform well, you might be heading a team of sales coordinators more quickly than usual)Great working environment with capable people, merit-based systems, and nurturing cultureFlat working structure. We take your feedback and contribution seriously, and we want you to grow together with the companySingapore Time Zone and regular office working hours (i.e., Monday to Friday, 9 am to 6 pm Singapore Time)RequirementsAt least 1-2 years of experience in corporate sales (events and/or hospitality industry) and customer service will be preferredMeticulous and great attention to detailsHighly organized with good time management skillsStrong communication skills - verbal, written, and presentationsStrong command of EnglishAble to work under pressure in a dynamic and fast-paced environmentProactive and can solve problems independentlyWork well with others as a good team playerDemonstrate a high level of integrity and ability to handle confidential information appropriatelyProficient in Microsoft Office, Google Workspace applications (i.e., Google Docs, Google Sheets, etc.)Experience and working knowledge of CRM systems (e.g., Zoho, Hubspot, etc) is a bonusBenefitsSalary Range: SGD 600 to SGD 1,200 per month, depending on qualifications & experience100% remote workGreat career progression opportunitiesSupportive and fun working environment with a nurturing cultureTraining and mentorship providedInternational and collaborative teamWork in a fast-growing company and deliver real-world impact