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It's fun to work in a company where people truly BELIEVE in what they're doing!Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.Business Unit Overview:Limo Anywhere is the leading SaaS platform serving limousine, chauffeured transportation, shuttle, and fleet operators. The platform helps operators manage reservations, dispatch, payments, customer communication, and business operations.As the business continues to grow, Customer Growth plays a critical role in maximizing customer value, increasing retention, and expanding customer adoption across the Fullsteam Transportation portfolio.Job Summary:The Account Manager is responsible for managing and growing a portfolio of existing customers. This role focuses on customer retention, expansion revenue, payments adoption, and cross-sell opportunities while ensuring customers achieve measurable business outcomes from their investment in Limo Anywhere and related solutions.This is a quota-carrying role with responsibility for retention and expansion revenue performance.Primary Responsibilities:Manage an assigned portfolio of customer accounts.Conduct regular business reviews and account planning sessions.Drive customer retention and renewal outcomes.Identify expansion opportunities across software, payments, and related services.Partner with Customer Success and Product teams to improve customer adoption.Maintain accurate account plans, forecasting, and pipeline management within Salesforce.Achieve monthly and quarterly retention and expansion targets.Act as a trusted advisor for customers and key stakeholders.Surface customer feedback to Product, Marketing, and Leadership teams.Skills & Competencies:Strong relationship management and consultative selling skills.Ability to identify and execute expansion opportunities.Excellent communication and presentation skills.Customer-first mindset with strong business acumen.Organized and detail-oriented with strong CRM discipline.Ability to manage multiple customer relationships simultaneously.Strong problem-solving and negotiation skills.Experience working cross-functionally with Customer Success, Product, and Support teams.Minimum Qualifications:2+ years of Account Management, Customer Success, or SaaS sales experience.Proven track record of customer retention and revenue growth.Experience managing customer portfolios and renewal cycles.Familiarity with Salesforce or similar CRM platforms.Strong communication and stakeholder management skills.Self-starter capable of working independently in a remote environment.Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.Recruitment Fraud Alert: It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com.All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer.About UsFullsteam: Leading the Evolution of Software and PaymentsFullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems.Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.
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