Operations (Customer Success) Executive at ScaleX Media | Torre

Operations (Customer Success) Executive

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Full-time

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Remote (for India residents)
Shared by
Gabriel Del Pino
7 days ago

Responsibilities


About ScaleX MediaScaleX Media is a fast-growing performance marketing agency helping coaches, creators, and trainers scale their businesses profitably. We manage ₹25+ Crores/month in ad spend and are growing at 2X.We’re looking for an Operations & Customer Success Executive to manage webinars, customer support, and day-to-day operational workflows.🎯 What You’ll DoPlan and execute end-to-end operational workflows and webinars.Manage webinar platforms, technical setups, live sessions, recordings, and post-event activities.Handle customer queries through email, chat, and phone.Create presentations and operational materials using Canva.Use Google Sheets to manage schedules, track participation, and analyze performance.Coordinate with Marketing, Sales, and Content teams.Monitor operational metrics and identify areas for improvement.Create SOPs, documentation, and processes for smoother operations.Provide technical and operational support to team members.🔥 What We’re Looking ForExperience in Operations, Customer Success, Webinar Management, or Customer Support.Excellent written and verbal communication skills.Strong organizational and problem-solving abilities.Proficiency in Google Sheets and Canva.Experience with webinar platforms such as Zoom, GoToWebinar, WebEx, or similar.Customer-centric approach with strong attention to detail.Ability to manage multiple tasks and deadlines independently.🛠️ Tools You’ll Work WithGoogle Workspace | Google Sheets | Canva | Zoom | EverWebinar | TagMango | Hostinger | Razorpay | WATI | AI Sensy | Mailmodo | Slack | WhatsApp Business⚡ RequirementsOwn laptop + stable internet + power backup.Comfortable working according to IST, including occasional late/odd hours.Weekend availability is mandatory (Comp-Off provided).Strong customer support and communication skills.Willingness to learn and adapt in a fast-paced environment.🚀 Why Join ScaleX?Work from AnywhereCareer GrowthCompetitive SalaryWork with Top Coaches & EdTech BrandsCollaborative TeamHealth CoverIf you’re organized, proactive, customer-focused, and love making things run smoothly — we’d love to hear from you!