Job Title: Customer Care Associate (Remote)About the Client:A Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.Responsibilities:Receive service request for customers via phone and email using multiple software platformsMonitor ageing service calls, and provide timely updates to customer and vendorsAccurately invoice service calls with all required dataWork with 3rd party vendors and technicians to provide world class service to our customer baseHandle 25+ incoming and 20+ outgoing calls per dayHandle 40+ Service tickets per dayInvoice 10+ aged calls a dayComplete all assigned account/ region service call updates dailyQualifications:Positive, professional attitude and a team playerOral and Written Communication SkillsCustomer Service SkillsIntermediate computer knowledge, especially in Microsoft Office programs and in desktop technologySchedule: Night ShiftSetup: RemoteWhy Join STAFFVIRTUAL?Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverageAllowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

Customer Care Agent (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Rashel Valondo

Ike Stranathan

Rashel Valondo

Ike Stranathan

About STAFFVIRTUAL:

www.staffvirtual.com/

Admin access needed