ThinkHuman is a leadership development and executive coaching company. We design and deliver programs that help organizations build better leaders, strengthen culture, and drive lasting performance. Our work is relational, results-driven, and deeply human.We are looking for a Client Success Partner who brings real credibility to conversations about leadership development, earns trust with HR leaders and executives quickly, and grows client relationships through genuine partnership, not a sales playbook.If you have an entrepreneurial spirit and a genuine passion for developing people, this contract opportunity might be exactly what you have been looking for. Frankly, it is not for everyone. But for people with fire in their bellies, it is a game-changing move in which we work hard to develop better leaders and build organizations worth working for.Join us, and we will do our best to give you some of the most fulfilling work of your career, in a collaborative, supportive culture where your impact is real and visible.This role is open to candidates across the US. ThinkHuman operates as a fully remote company.If the above sounds exciting and the role below feels like a fit, we really should start talking.What You'll DoServe as the lead relationship partner for active ThinkHuman enterprise clients, working side by side with CHROs, owning the relationship from onboarding through renewal and expansionTranslate complex business and talent challenges into clear, compelling transformation program journeys and goals, and own those solutions from design through deploymentHelp clients connect program investments to their broader people strategy and organizational resultsBuild trust and influence with HR leaders and executive sponsors, acting as a thought partner, advisor, and driver of change throughout the engagementCollaborate with a cross-functional deployment team across delivery, facilitation, content, and sales, with you at the helm, aligning efforts to business impactFacilitate strategic working sessions, steer executive updates, and own the story of value that ThinkHuman programs deliver to the clientDeepen and expand the partnership through advisory-led influence and consultative sellingKeep your eye on outcomes, not just deliverables, ensuring we deliver the transformation we promisedBring pattern recognition, a coaching mindset, and a high bar for strategic execution to every engagementWhat We're Looking ForIf you have some or all of the following, please apply:10+ years of experience in consulting, HR transformation, organizational development, leadership development, or a similar strategic roleA track record of executive-level advising, especially with CHROs, HR leaders, executive sponsors, or other enterprise business leadersDeep domain expertise in human capital, leadership development, people strategy, or enterprise talent systems, combined with business acumenExperience growing existing client accounts through consultative, relationship-first conversations. This is not a new logo or cold-outreach role.Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and mindsComfort with ambiguity, a bias for action, and a drive to make things better, not just get them doneA mindset rooted in outcomes, ownership, and long-term impactApplies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance, including personalization, upsell targeting, and churn predictionUses AI-generated insights and data analysis to quantify impact on client outcomes such as retention, expansion, and ROI, and identify strategic account recommendations to retain and expand the clientExperience leading complex, cross-functional deployments or change initiatives at scale is a plusAI at ThinkHumanOur team works at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We are looking for people who are excited to evolve alongside technology, people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.During our interview process, you will have opportunities to show us how you harness AI to learn, iterate, and amplify your impact.
16 days ago