Airbnb Assistant at WiseVAs - Virtual Assistants | Torre
Airbnb Assistant
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WiseVAs - Virtual Assistants

Airbnb Assistant

WiseVAs - Virtual Assistants
Posted by
thavani teles paz
Emma
Emma
You'll elevate guest experiences and optimize operations for a growing vacation rental business.
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Full-time

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Posted 1 day ago

Requirements and responsibilities

We are looking for an Airbnb Assistant to support the day-to-day operations of a growing vacation rental business by managing guest communication, reservations, and property coordination. This is a fast-paced role for someone who is proactive, detail-oriented, and committed to delivering exceptional guest experiences while ensuring smooth property operations. Responsibilities: - Respond promptly to guest inquiries through Airbnb, VRBO, SMS, email, and other messaging platforms. - Manage guest communication before, during, and after each stay. - Handle booking requests, reservation modifications, cancellations, and special requests. - Provide check-in and check-out instructions and assist guests throughout their stay. - Resolve guest issues professionally and coordinate solutions when needed. - Manage calendars across multiple booking platforms to ensure reservation accuracy. - Prevent double bookings and monitor upcoming reservations. - Coordinate with cleaners, maintenance teams, and vendors to ensure properties are guest-ready. - Schedule turnovers and monitor cleaning completion. - Track maintenance requests and follow up until issues are resolved. - Maintain accurate reservation records, spreadsheets, and operational reports. - Update property information, availability, and pricing as instructed. - Assist with documenting and improving operational processes (SOPs). - Support the owner with administrative and operational tasks as needed. - Ensure a consistently high level of guest satisfaction through timely communication and attention to detail. What We're Looking For: - Previous experience managing Airbnb or other short-term rental properties. - Experience with guest messaging and customer support. - Excellent written and verbal English communication skills. - Strong organizational and time management skills. - Exceptional attention to detail. - Ability to manage multiple properties and conversations simultaneously. - Comfortable using Airbnb, VRBO, Google Workspace, and property management systems. - Proactive, reliable, and solution-oriented. - Experience coordinating cleaners and maintenance vendors is a plus. Do NOT Apply If: - You struggle to respond quickly to guest messages. - You often miss details or make booking errors. - You have difficulty managing multiple tasks at the same time. - You are uncomfortable handling customer complaints or unexpected situations. - You need constant supervision to stay organized. This is an external position to work at a WiseVAs client. Considering that the management of job positions is entirely handled by the hiring companies, and that WiseVAs operates solely as an intermediary between the candidate and the hiring company, the submission of proposals by candidates does not guarantee employment. Similarly, candidates acknowledge and authorize the storage of resumes and proposals in WiseVAs's database, as well as the receipt of messages, emails, and calls offering new job positions and opportunities.
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