Technical Project Manager at Wonolo | Torre

Technical Project Manager

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD80k - 100k/year
Non-negotiable
location_on
Hybrid (United States)
Posted about 6 years ago

Responsibilities


• Be the first point of contact for software customer requests (non-support). These include but are not limited to additional training, platform concerns, feature requests • Perform ongoing training and onboarding for new users (Requestors) of Wonolo Software • Work cross-functionally to create custom marketing and training collateral that will be used for Software customers • Manage regular cadence of customer calls to ensure customer needs are being met while diligently managing / setting expectations • Work inside of the Wonolo Admin portal to manage configurations, create teams, and stay updated on product changes • Communicate product updates and changes to customers in a timely manner as appropriate • Gather customer feedback and document problems, work closely with the Software team to triage • Oversee customer support tickets working closely with the support team assigned to your accounts • Keep internal and external projects on schedule, working backwards from a goal to set realistic deliverable dates