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Responsibilities
A degree in Computer Science or a related field, or equivalent work experience, is preferred.
Strong verbal and written communication skills are essential for effective and precise communication in English. The ability to convey information clearly and understandably to both technical and non-technical audiences is required.
Basic knowledge of Key Performance Indicators (KPIs) and metrics is necessary. Attention to detail is crucial for success in this role. Flexibility in work scheduling to meet business requirements is expected.
The candidate must possess technical and diagnostic skills, as well as the analytical aptitude to identify and resolve complex issues, alongside foundational mechanical skills.
A fundamental understanding of frameworks such as Agile, ITIL, and COBIT is beneficial.
Proficiency with ticketing systems is required, including:
* Zendesk.
* Jira.
* Salesforce.
Familiarity with Confluence for maintaining a Support knowledge base is essential, as well as documentation skills.
Moderate proficiency in Salesforce is needed to search for details and perform occasional basic editing. Basic knowledge of HubSpot is required.
A solid understanding of web page development is necessary, including:
* HTML.
* CSS.
* JavaScript.
Knowledge of standard debugging techniques for website issues is essential. Experience using a web browser console log during the debugging process is expected.
An adequate understanding of computer networks is important, including:
* Differences between HTTPS and HTTP.
* Public IP addresses and domain names.
* Firewalls.
* Proxy servers.
A foundational understanding of Single Sign-On (SSO) is preferable. Basic familiarity with XML and JSON formats is advantageous.
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