Salary: $52/hr
Job Type: Contract (6 Months)
Work Location Type: On site
Industry: Information Technology and Services
Experience Required (yrs): 7
Function: Information Technology
Experience Level: Mid-senior
Education Level: Bachelor’s degree
Job Location:
San Antonio, TX or Plano, TX or Tampa, FL or Colorado Springs, CO or Chesapeake, VA or Phoenix, AZ
Job Description:
Key Skills & Experience to Highlight:
- Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
- Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
- NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
- Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML). Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python, Javascript, React Js.
- Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
- Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT.
Role Descriptions:
- Essential Skills: Amelia Developer (Voice Chat).
- Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
- Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
- NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
- Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML). Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python, Javascript, React Js.
- Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
- Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT.
- 7+ years of experience in Genesys Inbound Voice.
