Your RoleThe American Heart Association AI Assessment Lab, Powered by Dandelion Health, provides a first-of-its-kind framework for evaluating clinical AI algorithms using real-world data and expert clinical guidance. The Lab helps developers validate performance, demonstrate trustworthiness, and accelerate adoption by health systems, regulators, and payers. As Customer Solutions Director - AI Developers, you will oversee relationships with Dandelion's most important AI developer clients, including those participating in the AI Assessment Lab.You willEnsure successful, timely delivery of projects and client engagementsTranslate customer needs into deliverables, quarterbacking execution across Data, Engineering, and Product teamsGather and synthesize feedback to identify scalable solutions, influencing product roadmaps and internal prioritiesDrive client retention and upsell opportunities, building long-term strategic partnershipsServe as the voice of the customer, ensuring internal alignment and measurable outcomes You thrive in client-facing environments, excel at program management, and have experience navigating the unique challenges of clinical AIResponsibilitiesDeliver and Expand Partnerships: Ensure successful execution of initial projects; proactively identify upsell and expansion opportunitiesProgram Management: Lead end-to-end execution of customer engagements, coordinating technical and non-technical teams to deliver on time and at high quality – at times getting in the weeds to build the products for clientsOwn Client Communications: Serve as the primary point of contact for AI developer clients, managing milestones, updates, and issue resolutionFeedback & Product Roadmaps: Capture client needs and challenges; work with Data and Engineering to create scalable solutions, efficient client success processes, and inform product and go-to-market strategiesRetention & Growth: Build trusted relationships with executive and operational stakeholders, driving renewals and revenue expansionSupport the AI Assessment Lab: Guide clients through the Lab process, ensuring clarity, rigor, and satisfactionTeam BenefitsRemote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimumComplete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for detailsProfessional development days to build your skillsCollegial work environmentAcademic bent towards inquiry and problem solving but start-up speed and flexibilityGreat balance of focus time to work on projects but easy to access team members to discuss issues and work collaborativelyDandelion is a mission-driven company that is focused on improving patient care
