You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
3 months ago
warning
Heads-up
Requirements and responsibilities
Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?Why would you love this job?As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring.What you’ll do:Work with customers to troubleshoot and resolve complex software issuesReproduce issues, replicating customer environments as needed.Document issues and contribute to our internal team documentation.Provide Root Cause AnalysisCollaborate with Engineering as needed to provide solutions.Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.Provide technical expertise during testing, deployment, and upgrading of Redis software.Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.Participate in new product development, customer training, and other support-related activities.This role requires a 5-day work week that includes Saturday and Sunday.What will you need to have?At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software companyAt least four years of experience troubleshooting real-time production systemsAt least two years of hands-on experience with cloud infrastructure.Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)Expert working knowledge in Linux/Unix and networking (TCP/IP)Professional experience working with networking tools like wireshark, tcpdump, etc.Experience in analyzing and debugging production issues at scale.Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).Working knowledge of Cloud-based and On-premises environmentsProficiency in communication and presentation, both written and verbal (in English)Strong technical background with excellent problem-solving and multi-tasking skillsHigh availability and commitment to customers at any timeExtra great if you have:Bachelor of Science in Computer Science or Information SystemsExperience with NoSQL databases (especially Redis)Experience working with container orchestration environments, such as KubernetesCompensation / benefits (as stated)The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan.Equal employment & accommodationsRedis is committed to a diverse and inclusive work environment and is dedicated to equal employment opportunities regardless of protected status. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities.Background checkAny offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)