Dispatch Specialist at Vyve Broadband | Torre
Dispatch Specialist
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Vyve Broadband

Dispatch Specialist

Vyve Broadband
Emma
Emma
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Full-time

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Remote (anywhere)
Posted 8 months ago

Responsibilities

Job SummaryEnsure Customer Satisfaction – Internal and ExternalWork independently and in teams to ensure the success of Vyve BroadbandUnderstand customer needs and expectations to ensure an exceptional customer experienceReceive and respond to a high volume of inquiries from the field technicians and call center representatives and provide expert advice and solutions through consultative problem resolutionProvide all pertinent information about the customer and document it using several databases to ensure first contact resolutionDevelop and maintain a strong product and customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-educationProvide Billing and Technical CareSupport customers who have questions about their bill, existing services or potential service enhancements and ensure that expectations have been met.Provide technical support over the phone to resolve customer issues.Educate customers on how to solve billing and technical issues in the future.Listen to customer concerns and diffuse frustration by providing options and solutionsDemonstrate understanding and appreciation of customer priorities and seek out long-term solutions.Required QualificationsExcellent verbal and written communication skills.Proven problem solving, analytical and decision making skills.Solid work experience, history and references.Experience in a fast paced work environment.Ability to multi-task and prioritize.Ability to work in a Windows environment and learn additional programs as needed.High school diploma required; Bachelor’s degree is a plus.WE PROUDLY OFFER:a friendly and fun work environmentcommunication and traininggreat benefits packagecourtesy cable (in our markets)a culture that encourages growthVyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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