Wayfair Wayferral Application- Customer Service at Wayfair | Torre
Wayfair Wayferral Application- Customer Service
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Wayfair

Wayfair Wayferral Application- Customer Service

Wayfair
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation USD14/hour
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• You will troubleshoot and resolve customer service inquiries while building a relationship with the customer • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process • You will exceed customer satisfaction, efficiency metrics and issue resolution targets • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate • Simultaneously navigate multiple software applications and technologies • You will demonstrate conflict management skills and maintain a professional composure.
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