Counterpart is a management and professional liability insurance platform for the 21st century workplace.Counterpart is the place for people who want to build and use top-tier technology to improve insurance products and outcomes for small businesses.As an organization that understands the value of programs, we recognize that scalable growth depends on building exceptional partnerships with program administrators, captive sponsors, and alternative distribution channels. The National Program Manager will be instrumental in developing and stewarding our programs business across our full suite of management and professional liability products, driving consistent submission volume from program partners, and continuously improving profitability through disciplined underwriting oversight, strategic relationship management, and operational excellence.AS SENIOR PROGRAM MANAGER, YOU WILL:Program Development & ProspectingIdentify and evaluate new program opportunities, leading due diligence analysis across underwriting, insurance product, legal, and insurance operations.Support program structure recommendations, including coverage architecture, underwriting guidelines, and rating frameworks aligned to Counterpart's target classes of business.Draft Program Assessment Template documents with a clear understanding of program requirements, participation, and production requirements, with annual projected forecasts.Act as the primary point of contact for managing program relationship continuity from inception through consistent production results.Program Operations & PerformanceNegotiate, execute, and maintain Program Management Agreements; ensure all contractual requirements, service standards, and authority parameters are met on an ongoing basis.Conduct regular performance audits and portfolio analyses, measuring results against KPIs established at program inception and surfacing underwriting strategy recommendations to Insurance Product.Work cross-functionally with the insurance product team on renewal terms and processes for new and existing program opportunities.Identify and drive process improvements that increase efficiency and scalability across program operations.Client & Partner Relationship ManagementParticipate in partner visits and facilitate ongoing communication between agency partners and Counterpart's service team to resolve policy, billing, and underwriting matters.Prepare and present materials for stewardship reviews, board meetings, and business updates; coordinate meeting logistics, agendas, and follow-through.Attend national trade conferences and industry events as a senior representative of Counterpart's programs business, building relationships and advancing brand presence.Review legislative and market developments affecting program structures; proactively recommend coverage enhancements and flag compliance implications.AI & Platform FluencyLeverage AI-powered tools, including Counterpart's internal, to improve program analysis, client reporting, and operational workflow efficiency.Bring an experimentation mindset to how technology can accelerate program prospecting, performance monitoring, and client communication.WE LOOK FOR TEAMMATES WHO HAVE:Experience in management and/or professional liability insurance, with demonstrated experience in program, captive, or alternative risk structures.A track record of managing complex program portfolios, including prospecting, underwriting, regulatory compliance, and program stewardship with minimal oversight.Experience leading or contributing substantively to program due diligence, structure design, and inception; not just operational maintenance of existing programs.Strong cross-functional instincts: comfortable engaging with actuarial, field underwriting, legal, actuarial, IT, claims, etc at Counterparts to advance program objectives.Excellent client relationship skills, with experience managing multi-stakeholder partnerships and representing a company externally at senior levels.Comfort operating in a high-velocity, lean environment and determining their own methods and priorities.Enthusiasm for AI-forward workflows and a willingness to embed technology into daily practice.7+ years of relevant experience; college degree required.Ability and willingness to travel 25-50% of the time. Travel includes program partner visits, stewardship meetings, national trade conferences, and industry events. Counterpart is a fully remote company; travel expectations are tied to program partner geography and industry event calendar. PEOPLE WHO THRIVE HERE:Entrepreneurial, willing to experiment, embrace new technology, try new thingsComfortable with ambiguity and rapidly changing priorities. Change is normal and happens quickly at startups. You have experience experimenting, learning, and pivoting with your learnings.Take ownership of your projects, your deadlines, your functions, your calendar, your own destiny. People who thrive at a startup like ours have a bias toward action and documentation.Communicate directly and with clarity. Working cross-functionally is an essential part of any role at Counterpart. You’ll succeed by conjoining expectations with others and holding all accountable. THE HARD PARTS:We're early, and that's not always comfortable. Counterpart is still a young company, which means some processes, tools, and norms are still being built in real time. You may encounter situations where the answer doesn't exist yet — and you'll be expected to help create it rather than wait for someone else to.The feedback culture is real. We mean it when we say speak boldly and honestly. That goes both ways — you'll be expected to give direct feedback and to receive it without defensiveness.Distributed work requires more intentionality. There's no office to drop by, no hallway conversation to clear up a misunderstanding. Staying connected, communicating proactively, and building relationships across a remote team takes real effort — it doesn't happen automatically here.We move fast and expect you to keep up. Counterpart operates with a bias toward action. Decisions get made quickly, priorities can shift, and we don't wait for perfect information.You're expected to own your outcomes. There's a high degree of autonomy here, which is a feature — but it also means there's no one looking over your shoulder to catch things before they become problems.Our estimated pay range for this role is $180,000 to $210,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience. We also offer performance bonuses.We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from.
8 days ago