Software Support Analyst III

DatamanUSA, LLC

Emma

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Full-time

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Remote (for United States residents)

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7 days ago

We are currently hiring for a Software Support Analyst III to support our Direct client.Looking for professionals with:8+ years of Application Production Support & Incident Management experienceStrong experience with Jira, Jira Service Management, and ConfluenceExpertise in User Acceptance Testing (UAT), troubleshooting, and stakeholder managementExperience creating training materials, user documentation, and knowledge base articlesBackground in Government, Education, or Public Sector projects is highly preferredExperience with cloud-based applications and SDLC practicesCandidates with Texas State Agency, Education Domain, or Public Sector Client Experience will be given strong preference.Location: Austin, TX (100% Remote)Duration: 12+ Months (Possible Extension)Interested candidates can send their resume to me directly or reach out for more details. my mail id tom@datamanusa.com

Expert

Incident management

Proficient

Confluence

Jira

Jira Service Management (JSM)

SDLC (Software development life cycle)

Troubleshooting

User documentation

User since: Jun 2026

About DatamanUSA, LLC:

Founded in 2000, DatamanUSA, LLC is a leader in providing comprehensive On-Call IT Services that include Project Management, Software Development, Integration, Cloud ERP, Management Consulting, Managed Services and Technical Staffing for both commercial and government organizations. DatamanUSA has the extensive, broad-based technical expertise required to deliver rapid solutions that are practical and customized for each application including the multi-platform (client/server and web) software applications, databases, systems support, such as Systems Development, Enterprise Architecture, IT Product, Project Management, Processes and Tools support and Infrastructure (server, application hosting etc.) support. DatamanUSA continues to keep abreast of latest technology trends and methodologies and has successfully continued to provide state-of- the-art services to our customers. DatamanUSA, LLC is: * SBA Certified 8(a) Program Participant * SBA Certified Small Disadvantaged Business * Certified DBE, SBE and MBE Organization * Microsoft Gold Partner * System Integrator

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Software Support Analyst III

Emma

Responsibilities

Skills wanted:

Language(s) required:

Shekhar Kapoor

Shekhar Kapoor

About DatamanUSA, LLC:

www.datamanusa.com/

Admin access needed