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about 3 hours ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.A growing physical therapy practice is seeking a full-time Bilingual Patient Care Coordinator to serve as the primary point of contact for patients while supporting front desk operations.This individual will answer incoming calls, schedule appointments, verify insurance benefits, obtain insurance authorizations, and communicate with both patients and the billing department. The practice serves a predominantly Spanish-speaking patient population, making bilingual English and Spanish communication essential.The ideal candidate has previous healthcare front desk experience, understands insurance verification and authorizations, and delivers exceptional customer service while maintaining HIPAA compliance.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Patient Scheduling & Front DeskAnswer inbound patient calls in English and SpanishSchedule, reschedule, and confirm patient appointmentsRespond to patient inquiries professionally and efficientlyMaintain appointment calendars and provider schedulesCoordinate patient communication before and after appointmentsInsurance VerificationVerify patient insurance eligibility and benefitsReview insurance coverage and patient responsibilitiesObtain and track insurance authorizationsCommunicate authorization requirements to patients and providersCoordinate with the billing department regarding insurance questionsAdministrative SupportMaintain accurate patient information within the EHRUpload and organize patient documentationCommunicate with the billing team through Google Drive and other internal systemsSupport general front desk administrative functionsAssist with operational tasks as assignedFuture ResponsibilitiesPerform payment reconciliation auditsVerify payments received and identify discrepanciesSupport additional administrative workflows as the practice growsEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Bilingual English and Spanish requiredPrevious front desk experience requiredMedical and Insurance verification experience preferredPrior authorization experience preferredAbility to get HIPAA certificationExperience working with Electronic Health Records (EHR)Strong customer service and communication skillsExperience coordinating with medical billing teams preferredGoogle Workspace proficiencyIDEAL CANDIDATE PROFILEPrevious healthcare front desk experienceFriendly, patient-focused communication styleStrong customer service and phone etiquetteHighly organized and detail-orientedComfortable working independentlyAble to multitask in a fast-paced medical officeProfessional when handling confidential patient informationAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDElectronic Health Record (EHR) SystemsInteGRAHR (Preferred)Waystar / HealthFusion (Preferred)Google WorkspaceGoogle DriveMicrosoft OfficeVoIP Phone SystemsWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: TBD ESTNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior LevelContracted Hours per Week: 40 hours/weekDaily Working Time: TBD ESTScheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: Bilingual English & Spanish RequiredACCENT PREFERENCE: Level A-B (Native or near native English accent required)REGION PREFERENCES: Nearshore Preferred (Latin America)What we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!