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15 days ago
Requirements and responsibilities
Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. Role DescriptionAs a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required. RESPONSIBILITIES:Team Thinking: Spearhead your team’s research on destinations, activities, dining experiences, etc. Execution & Planning: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries Maintaining Relationships: Work directly with hotels, villa suppliers, DMCs and local fixers globally Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs Proactivity & Creativity: Seek out solutions off the books when needed Team Leadership & Mentorship: Guide and mentor Travel Advisors, ensuring excellence in execution and service Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert Crisis Management & Problem Solving: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence Strategic Oversight: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed Process & Service Enhancement: Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes REQUIREMENTS:Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours Education: Bachelor's degree is required Industry Leader: Minimum 4+ years in luxury travel planning, with experience managing clients and teams Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support BenefitsCompetitive Compensation: Annual salary with a performance-based, discretionary bonusComprehensive Benefits: Fully covered medical, dental, and vision insurance401(k) Plan: Access to our retirement savings programGenerous Time Off: Ample PTO plus company holidays to recharge and resetCareer Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over timeFlexibility: Remote work environment with the ability to manage your schedule effectivelyInnovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!
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