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10 days ago
Requirements and responsibilities
About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the Role: We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. Responsibilities: HR Operations & Employee LifecycleManage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitionsMaintain accurate employee records and ensure data integrity across HR systemsServe as a first point of contact for employee queries related to HR policies, benefits, and processesSupport documentation, letters, and HR-related communicationsOnboarding & Employee ExperienceCoordinate and deliver seamless onboarding experiences for new hiresPartner with hiring managers and cross-functional teams to ensure successful employee integrationSupport employee engagement initiatives, events, and programsHR Systems & Data ManagementManage and maintain HRIS and other HR/People systemsGenerate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and complianceCompliance & PoliciesEnsure compliance with local labor laws and company policiesSupport audits, documentation, and regulatory requirementsAssist in updating and maintaining employee handbook and relevant HR policiesCompensation, Benefits & Payroll SupportSupport administration of compensation and benefits programsPartner with Finance on payroll inputs, ad-hoc audits, and reportingAssist with benefits enrollment and employee queriesRecruiting CoordinationSupport recruiting operations including interview scheduling, candidate communication, and offer coordinationPartner with Talent Acquisition to ensure a smooth candidate experiencePeople Programs & InitiativesAssist in implementing People programs and process improvements; contribute to building scalable processes and documentationSupport day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administrationMaintain and proactively audit employee data in HR systems, ensuring accuracy and confidentialityAssist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiativesCoordinate and support key HR processes such as performance reviews, benefits administration, and internal communicationsRespond to employee inquiries and provide a high level of service and supportHelp schedule candidate interviews for the North America team to support our hiring needsSupport cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.) Requirements: Strong understanding of HR processes and employment practicesProactive, problem-solving mindset with a bias toward action3-5+ years of experience in HR, People Ops, or a related fieldStrong organizational skills and keen attention to detailAbility to handle sensitive information with discretionExperience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.) Strong communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced, dynamic environment where flexibility is keyFamiliarity with modern recruiting tools and ATS platformsExperience supporting global or distributed teamsExposure to compliance across multiple jurisdictionsInterest in People analytics, systems, and process improvementStrong ownership mindset and ability to manage multiple prioritiesWhy Netomi: Opportunity to play a key role in shaping employee experience at a fast-growing AI companyWork closely with leadership and cross-functional teamsHigh-impact role with room to grow and expand responsibilitiesCollaborative, fast-paced, and people-first culture
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