You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
3 months ago
Requirements and responsibilities
CompanyAt Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.Primary PurposeWe are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), for our ever-growing Growth segment. As a Growth CSM, you will report into the Director of Customer Success and will be responsible for the renewal revenue of this Growth segment via heavy digital touch and light direct touch.The CSM, Growth role will collaboratively drive adoption across the larger Customer enterprise by becoming a Subject Matter Expert in (a) specific area(s) and then create digital content around that area to be consumed by the Customer base. We expect this CSM, Growth to use various digital tools for this content creation and be experienced with some level of digital marketing.Key ResponsibilitiesManage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting Varicent to our Customers through digital channelsRepresent the voice of the Customer (customer advocacy) to provide input into every core product, marketing, and sales processIdentify expansion opportunities to drive value both for the Customer and for VaricentCreate value for Customers by collecting and sharing success stories and be accountable to drive high usage of Varicent products via thorough and action-oriented playbooksDevelop and leverage Varicent product expertise to support our Customers in their journeysLeverage data collected to refine and optimize existing playbooks, as well as build out additional plays to continue to drive Customer maturityBuild and maintain relationships with the relevant stakeholders in your portfolioEngage with your Customer early in their lifecycle from onboarding through value realizationMaintain and update the various systems used to support the 1:Many dynamic, with urgency and high attention to detailBecome a product area SME (subject matter expert) and represent that area in the creation of digital content to be consumed by the Customer baseSeek and act on manager feedback to promote growth in roleKnowledge, Skills & Experience2+ years of experience in customer success or account management in a SaaS or software companyExperience creating digital marketing content preferred (including digital marketing tools)Passionate about the future of work, and positively impacting the working lives of people in large organizationsTeam-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of dutyAbility to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.Demonstrated ability to work independently to ensure the success of your Customers and VaricentAbility to connect the Customer’s business process to product capabilityStrong interpersonal skills that establish trusted advisor relationships with clientsStrong organizational/time management skills and the ability to manage multiple projects simultaneouslyFamiliarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.Adaptable mindset, able to operate effectively with changeDriven, self-motivated, enthusiastic, with a “can do” attitudeExperience negotiating contracts and managing renewalsCultural awareness and appreciation for diversityBachelor’s degree with information technology/business/finance focus preferredEqual OpportunityVaricent is committed to creating a diverse environment and is proud to be an equal opportunity