L&D Manager:
We are not just hiring a manager. We are hiring the strategic brain behind a team that builds, coaches, and scales.
At Pathfinder Hospitality, learning and development is not a department—it is a competitive advantage. We are looking for an L&D Manager who thinks at a high level and executes with the same urgency they expect from others. You will lead two specialists—one who owns coaching and facilitation, one who owns systems and automation—and your job is to connect their work into one coherent function that moves.
About Us:
What is Platinum Service? It is our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name—it is in our DNA. We live, breathe, and even dream Platinum Service.
We have an infinite mindset. We want to build a culture and sense of purpose so deep that Pathfinder far outlasts its founders, decades after we are gone. Our core values are our guiding principles:
- Accountability: We honor our commitments and each other with reliability and responsibility.
- Collaboration: Everyone’s thoughts and opinions are important.
- Empowerment: We learn from our successes and failures and strive to evolve as we grow.
- Engagement: We are ambassadors in all aspects of our industry through advocacy.
- Innovation: We use creativity to turn the ordinary into extraordinary.
- Integrity: We honor our promises and fulfill our commitments.
- Passion: We thrive because of our heartfelt commitment to unrivaled hospitality.
- Transparency: We openly share successes and failures. We are accountable in all our business practices.
The Role:
You will step into a team that is mid-build. The processes are taking shape and the people are in place—what is missing is the manager who owns the whole picture. You will translate high-level direction into clear priorities, keep both specialists aligned and accountable, and make sure nothing falls through between strategy and execution.
Key Responsibilities:
Lead and Align the L&D Team:
- Directly manage a facilitation and coaching specialist and a systems and automation specialist—delegate with intent, remove blockers, and keep the team accountable without micromanaging.
- Serve as the connective layer between the two: ensure their work is coordinated, purposeful, and building toward the same outcomes.
Own the Learning System:
- Pressure-test onboarding and development processes as they are built—flag gaps, recommend solutions, and understand how a breakdown in one area creates failure downstream.
- Once established, keep the system current and effective. Monitor whether content is being studied, retained, and translating into real performance—and adjust when it is not.
- Assess the quality of onboarding and coaching experiences, identify patterns, and recommend interventions: adjusted coaching, new learning paths, or escalations to leadership.
Drive Content Strategy:
- Own the substance of what gets built—what we teach, in what order, and whether the structure is working. Design and execution can be delegated; the strategy is yours.
Execute with Follow-Through:
- Take ownership of commitments from start to finish. When something is missing, diagnose it, involve the right people, and drive it to resolution.
- Handle operational tasks tied to L&D management, including cross-functional coordination and reporting to leadership.
Qualifications:
- Demonstrated experience in leadership or management roles—you have led people, not just projects.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Strong familiarity with organizational processes: SOPs, org structures, or workflow design. You do not need to build them from scratch, but you need to understand how they work and why they matter.
- Background in Human Resources, People Operations, L&D, or a related field is a strong plus—but the right management track record and mindset can substitute.
- Strategic thinker who also executes—exceptional follow-through, self-direction, and the ability to operate in ambiguity without losing momentum.
- Strong written and verbal communication skills in English; able to translate strategy into clear direction for your team and clear reporting for leadership.
Salary, Compensation, and Benefits:
- Competitive pay depending on experience.
- Paid holidays and flexible time off.
- Birthday Pay.
- Ongoing Employee Development and Upskilling Support.
- Tuition reimbursement on completed Learning and Upskilling paths.
- Remote-first culture with global team engagement.
This is a full-time remote position.
