Loan Retention Specialist at Mutual of Omaha Mortgage

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!Position Summary: We are seeking a detail-oriented and customer-focused Loan Retention Specialist to support our Consumer Direct Reverse Mortgage team. This role is responsible for managing active loan pipelines, working closely with borrowers throughout the loan lifecycle, and ensuring a smooth and timely closing process. The ideal candidate will have strong mortgage processing experience, excellent communication skills, and the ability to effectively address borrower concerns and objections.A minimum of five (5) years of mortgage industry experience is required, with at least one (1) year of direct reverse mortgage experience strongly preferred. This role is not responsible for originating loans but plays a critical role in borrower engagement, retention, and overall loan success.Key Responsibilities: Manage pipeline for Consumer Direct Loan OfficersPartner closely with processing teams to ensure timely loan closingsProvide consistent and proactive updates to borrowers on loan statusAddress borrower concerns, questions, and objections throughout the loan processAct as a liaison between borrowers and internal departments to ensure a seamless experienceMaintain strong follow-up and communication to support borrower retentionEnsure accuracy and completeness of loan files in collaboration with processingQualifications: Minimum of five (5) years of mortgage industry experienceAt least one (1) year of reverse mortgage experienceStrong mortgage processing backgroundStrong interdepartmental collaboration and customer service skillsExperience working directly with borrowers throughout the loan lifecycleExcellent communication and interpersonal skillsStrong problem-solving and critical thinking abilitiesAbility to multitask and manage multiple loans in pipelineHigh level of attention to detail and organizational skillsFamiliarity with Encompass, Quantum Reverse, Salesforce, and Microsoft Office (Outlook, Teams)Sales or borrower-facing experienceThe salary range for this position is $80,000-$120,000 annually.Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)Multiple PPO Medical Plans, as well as HDHP eligible plan.Dental CoverageVision CoverageCompany Paid Life Insurance401K with a generous employer matchAdditional Benefits including – Optional Life, FSA, Pet Insurance etc.Free Legal ServicesEmployee Loan Program100% Remote

Loan Retention Specialist

Emma

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Terry Connealy

About Mutual of Omaha Mortgage:

mutualmortgage.com/

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